Moveupnow Ltd – Privacy Policy

Last updated: October 2025

This Privacy Policy explains how Moveupnow Ltd (“we”, “us”, or “our”) collects, uses, and protects personal information when you visit our website https://moveupnow.co.uk or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Data Controller: Moveupnow Ltd
Registered office: Unit C10 Southmead Industrial Estate, Hawksworth, Didcot, England, OX11 7PH

Email: info@moveupnow.co.uk
Telephone: 01865 745938

2. Information we collect

We may collect personal information such as your name, email address, phone number, postal address, and payment details when you:

  • Fill in a contact or quotation form

  • Communicate with us by phone, WhatsApp, or email

  • Make a booking or payment

We may also collect non-personal information such as browser type, device type, and IP address to help us improve our website.

3. How we use your information

We use your information to:

  • Provide quotes and process bookings

  • Respond to enquiries

  • Improve our services and website

  • Send updates or offers (only if you have given consent)

  • Meet legal and tax obligations

We never sell or rent your personal information.

4. Lawful basis for processing

We process your information under the following lawful bases:

  • Contract: To provide the service you requested.

  • Legal obligation: To comply with tax or accounting laws.

  • Consent: For marketing or non-essential cookies.

  • Legitimate interest: To improve customer service and website performance.

5. Web browser cookies

Our website may use “cookies” to improve your browsing experience. Cookies are small files stored on your device that help us analyse web traffic and remember your preferences.

We use:

  • Essential cookies: Needed for the site to function properly.

  • Analytics cookies (Google Analytics): Help us understand how visitors use our site.

  • Advertising cookies (Google Ads): Used to show relevant ads and measure performance.

When you first visit our website, a banner will ask for your consent to use non-essential cookies. You can accept or reject them and change your choice anytime in your browser settings.

Google may collect or receive information from your device to provide analytics and advertising services. You can learn more about how Google uses data here:
https://policies.google.com/technologies/partner-sites

6. Data storage and protection

We keep personal data only as long as needed to fulfil the purpose it was collected for, including legal and tax requirements.
We use SSL encryption and secure systems to protect your information from unauthorised access or disclosure.

7. Sharing your information

We may share limited data with trusted partners such as payment processors, IT providers, or insurers when necessary to deliver our services.
If any data is transferred outside the UK (for example, via Google services), we ensure appropriate safeguards are in place.

8. Your rights

You have the right to:

  • Access, correct, or delete your data

  • Withdraw consent at any time

  • Object to certain processing

  • Request a copy of your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk

We respond to all valid requests within one month.

9. Changes to this policy

We may update this policy occasionally. The latest version will always be available on our website. Continued use of our site means you accept the updated terms.

10. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact:

Moveupnow Ltd
Email: info@moveupnow.co.uk
Phone: 01865 745938
Website: https://moveupnow.co.uk