Important note regarding Ownership

You hereby agree that you are

• 1.1 Owner of the goods
• 1.2 Authorised by the owner to sign this contract on his behalf
• 1.3 You have the responsibility to bear the expense, if they are due too your Untrue statement
• •  

1. Goods that we aren’t accepting for removal

   • 3.1 We can remove all kinds of good upon your request, however there are few exceptions.
     • Living things, like fish, animals etc.
     • Infection causing goods
     • Goods that need a specific license from authorities
     • Goods that need licenses before import and export
     • Any frozen foods or drinks
     • Any kind of drugs
     • Any illegal, stolen or prohibited goods
     • Any dangerous, explosive or damaging goods in all forms
     • Any kind of jewellery, expansive metals, stones or similar goods
     • Money, legal documents regarding finances and leases
     • Any kind of collection, like coins, stamps or anything
   • 3.2 If you wish to remove any of the above stated goods, you should ask clearly in advance. We are not bound to remove them, unless we agree and confirm in writing. We can also demand extra charges in such cases and if you don’t agree you have to end the contract before we start the process.
   • 3.3 If we remove or store any of the above stated goods, we will not be responsible for any kind of damage, which occurs due to the special nature of the goods.
   • 3.4 If we remove these goods, without our knowledge, you will be responsible for any kind of damage and you will pay all kinds of costs, not just the clean up and damage costs.

2. Our duty

   • 4.1 Our responsibility will be as follows
     • If we have agreed, we will pack goods
     • We will remove them on specific time and will deliver to the given address
     • If we have agreed, we will unpack them
     • If we have agreed, we will disassemble and reassemble furniture
   • 4.2 When goods will be in our custody, we will take care of them. We have professionally trained people for this purpose.
   • 4.3 Moveupnow Removals have a Liability Policy underwritten by Provego ltd. This policy provides protection for your goods in transit subject to a limit of indemnity of £10,000 per vehicle load.
   • 4.5 In the unlikely event that damage occurs to your goods, the company will match the excess of £250 of the insurance claim.
     If only the company bear responsibility.
   • 4.6 The client must inform Moveupnow via email to info@moveupnow.co.uk 
   • of any loss or damage to property, within 48 hours.
   • 4.7 Any insurance claim is independent of the final bill owed to Moveupnow. In the unlikely event of any loss or damage to property, the removals service would still need to be paid for in full, and any insurance claim would then be handled by our insurers.

3. Client’s duty The followings are the responsibility of clients, and he has to take care of following things

   • 6.2 You have to complete all the necessary documents for removal.
   • 6.4 You should be present at the time of removal and make sure that nothing left behind.
   • 6.4 All appliances should be in removable state.
   • 6.5 Ensure that all domestic and garden appliances are clean and have no residual fluid left in them.
   • 6.6 It is the customer’s responsibility to ensure that a space for the van is booked with local council.
   • 6.7 If a Penalty charge notice is issued as a result of a parking space not being reserved for the Moveupnow vehicle then you are responsible to pay any cost incurred.
   • 6.8 You have to pay any meter costs incurred by Moveupnow .
   • 6.9 Arrange proper protection for goods left in unoccupied or unattended.
4. We will not responsible for any kind of damage, if caused by your neglance or absence and will not bear any documentation charges.
5. Our responsibility for loss
   • 9.3 If the loss is due to our negligence, we will pay it otherwise we are not responsible for any kind of damage caused by
     • Fire, no matter what is the cause
     • War, terrorism, civil war, any act of God, any accident which is beyond our control
   • 9.4 Common wear and tear, like evaporation of unstable material
   • 9.5 Vermin infestation
   • 9.6 Cleaning or any restoration, which is not done by us
   • 9.7 Derangements of any appliance, electrical or mechanical
   • 9.8 We will not be responsible for goods in wardrobes, drawers and in packings
   • 9.9 Already defective goods

• Breakage or damage to china, Glassware, fragile or articles unless such items are professionally packed, transported and unpacked by us
• Electrical, Electronic or mechanical derangement of any items of electrical, electronic, or mechanical equipment, machinery, apparatus or instruments unless external physical damage has occurred or other than as a direct result of fire, derailment, collision or overturning of the conveying vehicle, vessel or aircraft.

1. Damage to property Because third party contractors are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage, therefore our liability for loss or damage is limited as follows:
   • 10.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
   • 10.2 If we cause damage as a result of moving goods under your express instruction, against our advice and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.

• Time Limits for claims We will not entertain any loss or damage, unless you notify within 48 hours via email to info@moveupnow.co.uk Unless we agree to the extension in writing.
• If a claim may hereunder be in any respect fraudulent, or any fraudulent devices be used by you or anyone acting on your behalf to obtain any benefit under this insurance all benefit there under shall forfeited.
• Cancellation Policy:
   
  •Booking Changes: You can update your booking free of charge, provided there is availability on the new date you request.
  •Cancellations Within 24 Hours: If you need to cancel or modify your booking within 24 hours of your scheduled time, we will retain the deposit to cover incurred expenses.
  •Cancellations 72 Hours in Advance: If you cancel or modify your booking at least 72 hours before the scheduled time, you will receive a 50% refund of your deposit.
  •Cancellations 7 Days in Advance: If you cancel or modify your booking at least 7 days before your scheduled time, you will receive a full refund of your deposit.

1. Bookings By making a booking, you fully agree and accept the Terms & Conditions and Privacy policy.