1. Important Note Regarding Ownership
1.1 You hereby agree that you are the owner of the goods.
1.2 You are authorised by the owner to sign this contract on their behalf.
1.3 You have the responsibility to bear the expense if they are due to your untrue statement.
2. Goods That We Aren’t Accepting for Removal
2.1 We can remove all kinds of goods upon your request, however there are a few exceptions:
2.1.1 Living things, like fish, animals, etc.
2.1.2 Infection-causing goods
2.1.3 Goods that need a specific license from authorities
2.1.4 Goods that need licenses before import and export
2.1.5 Any frozen foods or drinks
2.1.6 Any kind of drugs
2.1.7 Any illegal, stolen, or prohibited goods
2.1.8 Any dangerous, explosive, or damaging goods in all forms
2.1.9 Any kind of jewellery, expensive metals, stones, or similar goods
2.1.10 Money, legal documents regarding finances and leases
2.1.11 Any kind of collection, like coins, stamps, or similar items
2.2 If you wish to remove any of the above-stated goods, you must ask clearly in advance. We are not bound to remove them unless we agree and confirm in writing. We can also demand extra charges in such cases, and if you don’t agree, you have to end the contract before we start the process.
2.3 If we remove or store any of the above-stated goods, we will not be responsible for any kind of damage that occurs due to the special nature of the goods.
2.4 If we remove these goods without our knowledge, you will be responsible for any kind of damage, and you will pay all kinds of costs, not just the cleanup and damage costs.
3. Our Duty
3.1 Our responsibility will be as follows:
3.1.1 If we have agreed, we will pack goods.
3.1.2 We will remove them at the specified time and deliver them to the given address.
3.1.3 If we have agreed, we will unpack them.
3.1.4 If we have agreed, we will disassemble and reassemble furniture.
3.2 When goods are in our custody, we will take care of them. We have professionally trained people for this purpose.
3.3 Moveupnow Ltd has a Liability Policy underwritten by Provego Ltd. This policy provides protection for your goods in transit subject to a limit of indemnity of £10,000 per vehicle load.
3.4 In the unlikely event that damage occurs to your goods, the company will match the excess of £250 of the insurance claim if the company bears responsibility.
3.5 The client must inform Moveupnow via email at info@moveupnow.co.uk of any loss or damage to property within 48 hours.
3.6 Any insurance claim is independent of the final bill owed to Moveupnow. In the unlikely event of any loss or damage to property, the removals service would still need to be paid for in full, and any insurance claim would then be handled by our insurers.
4. Client’s Duty
4.1 The following are the responsibility of the client, and must be taken care of:
4.1.1 Complete all the necessary documents for removal.
4.1.2 Be present at the time of removal and make sure that nothing is left behind.
4.1.3 Ensure all appliances are in a removable state.
4.1.4 Ensure that all domestic and garden appliances are clean and have no residual fluid left in them.
4.1.5 Ensure that a space for the van is booked with the local council.
4.1.6 Pay any penalty charge notice issued due to a parking space not being reserved for the Moveupnow vehicle.
4.1.7 Pay any meter costs incurred by Moveupnow.
4.1.8 Arrange proper protection for goods left in unoccupied or unattended premises.
4.1.9 Declare all high-value items (e.g., jewellery, cash, passports, designer goods, art) in writing at least 48 hours before the move, and provide proof of value. Small high-value items that can fit in a handbag must be carried by the customer personally. Bulky high-value items must be declared with their total value so that appropriate security measures can be taken. If not declared, we will not be responsible for any loss or damage to such items.
5. We will not be responsible for any kind of damage if caused by your negligence or absence, and we will not bear any documentation charges.
6. Our Responsibility for Loss
6.1 If the loss is due to our negligence, we will pay it. Otherwise, we are not responsible for any kind of damage caused by:
6.1.1 Fire, no matter what the cause
6.1.2 War, terrorism, civil war, any act of God, or accident beyond our control
6.1.3 Common wear and tear, like evaporation of unstable material
6.1.4 Vermin infestation
6.1.5 Cleaning or any restoration, which is not done by us
6.1.6 Derangements of any appliance, electrical or mechanical
6.1.7 Goods packed in wardrobes, drawers, or boxes
6.1.8 Already defective goods
6.1.9 Breakage or damage to china, glassware, fragile articles unless such items are professionally packed, transported, and unpacked by us
6.1.10 Electrical, electronic, or mechanical derangement of any items unless external physical damage has occurred or is a direct result of fire, derailment, collision, or overturning of the conveying vehicle
7. Damage to Property
7.1 Because third-party contractors are frequently present at the time of collection or delivery, it is not always possible to establish who was responsible for loss or damage. Therefore, our liability is limited as follows:
7.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
7.1.2 If we cause damage as a result of moving goods under your express instruction, against our advice, and where moving the goods in the instructed manner is likely to cause damage, we shall not be liable.
7.1.3 During loading and unloading, van doors may remain open for operational efficiency. Customers accept joint responsibility for supervising goods during this time.
8. Time Limits for Claims
8.1 We will not entertain any loss or damage unless you notify us within 48 hours via email to info@moveupnow.co.uk, unless we agree to an extension in writing.
8.2 If a claim is in any respect fraudulent, or any fraudulent devices are used by you or anyone acting on your behalf to obtain any benefit under this insurance, all benefit shall be forfeited.
9. Cancellation Policy
9.1 Booking Changes: You can update your booking free of charge, provided there is availability on the new date you request.
9.2 Cancellations Within 24 Hours: If you need to cancel or modify your booking within 24 hours of your scheduled time, we will retain the deposit to cover incurred expenses.
9.3 Cancellations 72 Hours in Advance: If you cancel or modify your booking at least 72 hours before the scheduled time, you will receive a 50% refund of your deposit.
9.4 Cancellations 7 Days in Advance: If you cancel or modify your booking at least 7 days before your scheduled time, you will receive a full refund of your deposit.
10. Bookings
10.1 By making a booking, you fully agree and accept the Terms & Conditions and Privacy Policy.